Q1: Are your jewelry and watches authentic?
A1: Yes, all our products are 100% authentic. We work with certified suppliers and provide documentation or certificates for gemstones and luxury watches upon request.
Q2: Do you offer international shipping?
A2: Absolutely. We ship worldwide using trusted courier services. All shipments are securely packaged and come with tracking information. Insurance is also available for high-value items.
Q3: Can I return or exchange an item if I’m not satisfied?
A3: Yes. We accept returns or exchanges within 7 days of delivery for unused items in original condition and packaging. Please contact us first to initiate the process.
Q4: How can I be sure the gemstone I receive is real?
A4: All gemstones are professionally inspected and, when applicable, come with grading reports or certificates. We ensure transparency and full quality assurance.
Q5: Do you offer wholesale or bulk discounts?
A5: Yes. We provide competitive wholesale pricing for retailers, resellers, and corporate clients. Please contact us directly for a customized quotation.
Q6: Do you offer gift packaging?
A6: Yes, elegant gift packaging is available for most jewelry and watches. We also offer personalized message cards upon request.
Q7: What should I do if my watch or jewelry needs repair or resizing?
A7: You may contact our support team for repair or resizing options. We work with professional craftsmen to ensure quality service after your purchase.
Q8: How long will it take to receive my order?
A8: Delivery time depends on your location and shipping method. Domestic orders (Hong Kong) usually arrive within 2–3 business days, while international shipping takes 7–15 business days.
Q9: Can I customize a jewelry piece or order a specific design?
A9: Yes, we offer customization services for selected items. Please send us your design idea or inspiration, and our team will assist you with options and pricing.
Q10: How can I contact customer service?
A10: You can reach us via:
📧 Email: houxiang0432@outlook.com
📞 Phone: +852 55096103
We typically respond within 24 hours on business days.
