Company Name: Hong Kong Hengchi Trading Co., Limited
Contact Email: houxiang0432@outlook.com

1. Eligibility for Returns & Exchanges

We want you to be completely satisfied with your purchase. If you’re not, we accept returns or exchanges under the following conditions:

  • The request is made within 7 days of receiving the item.
  • The item is unused, undamaged, and in its original packaging with all tags and certificates included.
  • Customized, engraved, or made-to-order items are non-refundable and non-exchangeable, unless defective or damaged upon arrival.

2. How to Request a Return or Exchange

To start a return or exchange:

  1. Contact us at houxiang0432@outlook.com within 7 days of delivery.
  2. Provide your order number, reason for return, and any relevant photos (if the item is defective or damaged).
  3. Wait for our confirmation and return instructions before shipping the item back.

❗ Unauthorized returns will not be accepted.

3. Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to a product defect or shipping error on our part.
  • We recommend using tracked and insured shipping for all returns.
  • We are not responsible for lost or damaged return shipments.

4. Refund Process

  • Once we receive and inspect the returned item, we will notify you via email.
  • If approved, a refund will be issued to your original payment method within 7–14 business days.
  • Shipping fees and import duties (if applicable) are non-refundable.

5. Exchange Process

  • If you wish to exchange your item for another size, style, or product, please specify your preference in the return request.
  • Exchanges are subject to product availability.
  • Any price differences will be settled before the exchange is processed.

6. Damaged or Defective Items

If you receive a damaged, incorrect, or defective item:

  • Please contact us within 48 hours of delivery with clear photos and a description of the issue.
  • We will arrange a replacement, repair, or refund at no extra cost.

7. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or engraved pieces
  • Made-to-order jewelry or watches
  • Gift cards or promotional items
  • Items returned after the 7-day window

8. Contact Us

For any return, exchange, or after-sales support, please reach out to:

Hong Kong Hengchi Trading Co., Limited
📧 Email: houxiang0432@outlook.com
📞 Phone: +852 55096103
📍 Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong