Company Name: Hong Kong Hengchi Trading Co., Limited
Contact Email: houxiang0432@outlook.com
1. Shipping Locations
We proudly ship both domestically within Hong Kong and internationally to most countries worldwide. If you are unsure whether we ship to your region, please contact us before placing an order.
2. Processing Time
- All orders are processed within 1–3 business days after payment confirmation.
- Custom or made-to-order items may take longer and will be communicated clearly during checkout.
- Orders are not processed on weekends or public holidays.
3. Shipping Methods & Estimated Delivery Times
| Region | Estimated Delivery Time | Shipping Method |
|---|---|---|
| Hong Kong | 1–3 business days | SF Express, Local Courier |
| Asia-Pacific | 5–10 business days | EMS, DHL, or FedEx |
| United States / Canada | 7–14 business days | DHL, FedEx, or Postal Service |
| Europe | 7–15 business days | DHL, UPS, or FedEx |
| Other Regions | 10–20 business days | Based on available carriers |
🚨 Note: Delivery times are estimates only and may vary due to customs clearance, local disruptions, or peak seasons.
4. Shipping Fees
- Shipping fees are calculated at checkout based on your location and selected delivery method.
- Free shipping may be offered for certain promotions or order values (e.g., orders over US$300).
- Customs duties, taxes, and import fees (if applicable) are the buyer’s responsibility and vary by country.
5. Order Tracking
Once your order is shipped, a tracking number and carrier information will be emailed to you. You can track your package online using the carrier’s website.
6. Packaging & Insurance
- All items are securely packaged to ensure protection during transit.
- For high-value items (e.g., luxury watches, fine jewelry), insurance and signature confirmation are included or available upon request.
7. Delays or Lost Shipments
While we strive to meet estimated delivery times, we are not responsible for delays caused by carriers, customs, or unforeseen circumstances.
If your package is significantly delayed or appears lost, please contact us immediately for assistance.
8. Wrong Address Disclaimer
Please double-check your shipping address before completing the order. We are not responsible for lost packages due to incorrect or incomplete shipping information provided by the customer.
9. Contact Us
For questions related to shipping, customs, or special delivery arrangements, please contact:
Hong Kong Hengchi Trading Co., Limited
📧 Email: houxiang0432@outlook.com
📞 Phone: +852 55096103
